FAQs

We’ve compiled responses to frequently asked questions below to assist you with information regarding our meat boxes, ordering, and delivery.

If your question isn’t addressed here, please feel free to get in touch and we’ll do our utmost to assist you.

Our Meat Boxes

Can I order a box for someone else? Expand

Yes you can. Simply complete the required delivery Name and Address

Am I able to request a specific product size? Expand

Some products like roasting joins have a size selector.

Where do you source your meat from? Expand

All our meat products are sourced as locally as possible to the south west of England.

Can I have a subscription for 1 box per week? Expand

We have set up 1, 2, 3 and 4 weekly subscriptions for the top 12 selling items click here for our Meat Box Subscriptons.

What is the shelf life of the products? Expand

As the products are frozen, the shelf life is 1 year.

Can I order over the telephone? Expand

All orders are to be taken online

Can I change items in my box? Expand

We will constantly be offering different boxes with different products in. Please check all other box options and subscribe to our news letter for constant updates.

Ordering & Delivery

Can I chose my delivery date in advance? Expand

Our website is set up so that a future delivery date that suits you can be selected. You can chose any weekday and Saturday you wish – notwithstanding bank holidays which will be “not available” in the delivery calendar.

Do you deliver to the whole of the UK? Expand

Due to the nature of our product, we can only ship to mainland UK and postcodes that offer a next day service. That means that we can deliver to the vast majority of mainland UK. Our delivery policy lists the areas that we don’t currently deliver to. To check whether we deliver to you, simply enter your postcode when you check out.

What if I’m not in when you deliver? Expand

Your meat box is frozen when it leaves us and are packed in insulating packaging so they stay as close to frozen as possible. It’s always best if you are in for your delivery, however we know this isn’t always possible. If you are not in for any reason the driver will try to deliver your parcel to a neighbour or will leave it in the safe place that you have advised on your order. We’ll let you know when your order leaves us, and if you provide a mobile number or email the courier will update you on your delivery details. See the next question for more important info about delivery.

How long will my delivery take? Expand

Orders are despatched Monday – Friday. Orders placed before midday Monday – Friday can be despatched on the same day via next day (before noon) delivery. Orders placed over a Bank Holiday will be dispatched on the next working day. We use the next day (before noon) delivery service, you will be able to track your parcel on the couriers website.

Can I track my delivery? Expand

On your confirmation of delivery email there will be a contact number and link for the couriers tracking, connect with them and follow the on-screen information.

If I miss delivery can I pick it up at the depot? Expand

No, due to the frozen nature of the product, the couriers must leave it at your property or in a safe place. You must write in the comments section when placing the order the position of the safe place or alternative drop-off point.

My order has not arrived, what do I do? Expand

Please follow the instructions on the couriers website to track your parcel, if you are still encountering problems please do contact us and we can track the package from our end.

Do you deliver on weekends? Expand

We do deliver on Saturdays, but the price is significantly higher, this is a direct cost from our courier.

Do you deliver to the Scottish highlands, Scottish Islands or Northern Ireland? Expand

We are sorry but we are unable at this time to deliver our meat to these locations, we are constantly trying to improve our delivery network so it may be a possibility in the future. Please see our Delivery section for details.

Can I use the bulk order discount on sale items? Expand

If you spend over £100 an automatic 10% discount will be activated during checkout, this code will not be applicable to any products already discounted or in a sale.

Subscriptions

How long is the contract? Expand

The subscription does not have an end date and so is up to the customer to cancel the order when no longer needed. You can change your monthly commitment at any time by making changes in the My account section.

What if the price increases? Expand

If there is a need to increase a price we will get in contact with the customer and advise them of the change before the price increase is implemented.

Can I change the detail of my subscription? Expand

If a change is needed to the frequency, size or flavour of the box then the old subscription must be cancelled and a new one set up for the revised details. You can change your monthly commitment at any time by making changes in the My account section.

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