Frequently Asked Questions
We've compiled responses to frequently asked questions below to assist you with information regarding our meat boxes, ordering, and delivery. If your question isn't addressed here, please feel free to get in touch and we'll do our utmost to assist you.
Our Meat Boxes
Can I order a box for someone else?
Yes you can. Simply complete the required delivery name and address.
Am I able to request a specific product size?
Some products like roasting joints have a size selector.
Where do you source your meat from?
All our meat products are sourced as locally as possible to the south west of England.
What is the shelf life of the products?
As the products are frozen, the shelf life is 1 year.
Can I order over the telephone?
All orders are to be taken online.
Can I change items in my box?
We will constantly be offering different boxes with different products in. Please check all other box options and subscribe to our newsletter for updates.
Ordering & Delivery
Can I choose my delivery date in advance?
Our website is set up so that a future delivery date that suits you can be selected. You can choose any weekday between Tuesday and Saturday if you wish — notwithstanding bank holidays which will be unavailable in the delivery calendar.
Do you deliver to the whole of the UK?
Due to the nature of our product, we can only ship to mainland UK postcodes that offer a next day service. That means we can deliver to the vast majority of mainland UK. Our delivery page lists the areas that we don't currently deliver to. To check whether we deliver to you, simply enter your postcode at checkout.
What if I'm not in when you deliver?
Your meat box is frozen when it leaves us and packed in insulating packaging so it stays as close to frozen as possible. It's always best if you are in for your delivery, however we know this isn't always possible. If you are not in for any reason the driver will try to deliver your parcel to a neighbour or will leave it in the safe place that you have advised on your order. We'll let you know when your order leaves us, and if you provide a mobile number or email the courier will update you on your delivery details.
How long will my delivery take?
Orders are despatched Monday – Friday. Orders placed before midday Monday – Friday can be despatched on the same day via next day (before noon) delivery. Orders placed over a Bank Holiday will be dispatched on the next working day. We use the next day (before noon) delivery service, and you will be able to track your parcel.
Can I track my delivery?
On your confirmation of delivery email there will be a contact number and link for the courier's tracking — connect with them and follow the on-screen information.
If I miss delivery can I pick it up at the depot?
No — due to the frozen nature of the product, the couriers must leave it at your property or in a safe place. Please state the position of the safe place or alternative drop-off point in the comments section when placing your order.
My order has not arrived — what do I do?
Please follow the instructions on the courier's website to track your parcel. If you are still encountering problems please do contact us and we can track the package from our end.
Do you deliver on weekends?
We do deliver on Saturdays, but the price is higher — this is a direct cost from our courier.
Do you deliver to the Scottish Highlands, Scottish Islands or Northern Ireland?
We are sorry but we are unable at this time to deliver our meat to these locations. We are constantly trying to improve our delivery network so it may be a possibility in the future. Please see our delivery page for details.
Can I amend an order once it's been processed?
We're unable to amend any orders within 48 hours of delivery. If it's before this timeframe, please get in touch with us and we'll do our best to assist you.