FAQs

Our website is set up so that a future delivery date that suits you can be selected. You can chose any weekday and Saturday you wish - notwithstanding bank holidays which will be “not available” in the delivery calendar.

Due to the nature of our product, we can only ship to mainland UK and postcodes that offer a next day service. That means that we can deliver to the vast majority of mainland UK. Our delivery policy lists the areas that we don't currently deliver to. To check whether we deliver to you, simply enter your postcode when you check out.

Your meat box is frozen when it leaves us and are packed in insulating packaging so they stay as close to frozen as possible. It’s always best if you are in for your delivery, however we know this isn’t always possible. If you are not in for any reason the driver will try to deliver your parcel to a neighbour or will leave it in the safe place that you have advised on your order. We’ll let you know when your order leaves us, and if you provide a mobile number or email the courier will update you on your delivery details. See the next question for more important info about delivery.

Orders are despatched Monday – Friday. Orders placed before midday Monday – Friday can be despatched on the same day via next day (before noon) delivery. Orders placed over a Bank Holiday will be dispatched on the next working day. We use the next day (before noon) delivery service, you will be able to track your parcel on the couriers website.

On your confirmation of delivery email there will be a contact number and link for the couriers tracking, connect with them and follow the on-screen information.

No, due to the frozen nature of the product, the couriers must leave it at your property or in a safe place. You must write in the comments section when placing the order the position of the safe place or alternative drop-off point.

Please follow the instructions on the couriers  website to track your parcel, if you are still encountering problems please do contact us and we can track the package from our end.

We do deliver on Saturdays, but the price is significantly higher, this is a direct cost from our courier.

We are sorry but we are unable at this time to deliver our meat to these locations, we are constantly trying to improve our delivery network so it may be a possibility in the future. Please see our Delivery section for details.

If you spend over £100 an automatic 10% discount will be activated during checkout, this code will not be applicable to any products already discounted or in a sale.